Help Desk Technician Help Desk TechnicianHardware SupportComputer ComponentsPeripheral DevicesTroubleshooting Hardware IssuesHardware Upgrades and InstallationsDevice DriversOperating SystemsWindowsInstallation and ConfigurationTroubleshooting Common IssuesSystem Updates and PatchingUser Account ManagementmacOSInstallation and ConfigurationTroubleshooting Common IssuesSystem Updates and PatchingUser Account ManagementLinuxInstallation and ConfigurationCommand Line Interface (CLI)Package ManagementTroubleshooting Common IssuesUser Account ManagementNetwork FundamentalsTCP/IP Protocol SuiteIP Addressing and SubnettingNetwork Devices (e.g., Routers, Switches)LAN and WAN TechnologiesNetwork TroubleshootingSoftware ApplicationsOffice Productivity SuitesEmail ClientsWeb BrowsersAntivirus and Antimalware ToolsRemote Desktop and Collaboration ToolsCustomer Service and CommunicationActive ListeningEffective Communication SkillsTroubleshooting TechniquesCustomer Satisfaction and Conflict ResolutionService Level Agreements (SLAs)Help Desk Tools and Ticketing SystemsIncident Management SystemsKnowledge Base and DocumentationRemote Support ToolsService Request ManagementIT Asset ManagementSecurity and Data PrivacyPassword ManagementUser AuthenticationData Backup and RecoveryInformation Security Best PracticesIncident Response ProceduresITIL (Information Technology Infrastructure Library)IT Service Management (ITSM)ITIL Framework and ProcessesIncident ManagementProblem ManagementChange ManagementService Desk OperationsBasic Scripting and AutomationPowerShellBash ScriptingTask AutomationBatch File ScriptingShell ScriptingTroubleshooting MethodologiesRoot Cause Analysis (RCA)Diagnostic Tools and TechniquesDocumentation and Knowledge SharingEscalation ProceduresContinuous ImprovementHardware and Software ProcurementIT Asset Lifecycle ManagementVendor ManagementSoftware LicensingEquipment Disposal and RecyclingBudgeting and Cost Management