Technical Support Specialist Technical Support SpecialistHardware SupportComputer ComponentsTroubleshooting Hardware IssuesHardware Installation and ConfigurationDevice Drivers and Firmware UpdatesOperating SystemsWindowsmacOSLinuxMobile Operating Systems (iOS, Android)Software SupportApplication Installation and ConfigurationTroubleshooting Software IssuesSoftware Updates and PatchingSoftware CompatibilityNetworkingTCP/IP NetworkingNetwork TroubleshootingRouter and Switch ConfigurationWireless NetworkingHelp Desk SupportIncident ManagementTicketing SystemsRemote Support ToolsCustomer Service SkillsCustomer SupportEffective CommunicationProblem Solving and TroubleshootingActive ListeningPatience and EmpathyTechnical DocumentationKnowledge Base Creation and MaintenanceFAQs and Troubleshooting GuidesUser Manuals and GuidesDocumentation Tools (Wiki, Confluence)ITIL FoundationsIT Service ManagementIncident ManagementProblem ManagementChange ManagementVirtualization TechnologiesVirtual Machines (VMware, VirtualBox)Virtual NetworkingSnapshot and RestoreVirtualization TroubleshootingSecurity FundamentalsPassword ManagementAntivirus and Malware ProtectionFirewall ConfigurationSecurity Best PracticesRemote SupportRemote Desktop Tools (RDP, VNC)VPN Setup and TroubleshootingRemote Access SecurityRemote Troubleshooting TechniquesTroubleshooting MethodologiesProblem Identification and AnalysisRoot Cause AnalysisDiagnostic Tools and TechniquesEscalation and CollaborationIT Hardware and Software ProcurementVendor Selection and EvaluationPurchase Order ManagementLicensing and ComplianceAsset ManagementBasic Scripting and AutomationShell Scripting (Bash, PowerShell)Batch File ProcessingTask AutomationScripting Tools (Python, PowerShell)Time and Task ManagementPrioritization and Time AllocationTask Tracking and MonitoringService Level Agreements (SLAs)Workload ManagementProfessional DevelopmentIndustry Certifications (CompTIA A+, Microsoft Certified Professional)Continuing EducationIndustry Trends and Emerging TechnologiesNetworking and Professional Associations